conceptmaps.io

Welcome to conceptmaps.io :)

You can browse all the published concept maps without signing in. If you'd like to create your own concept maps, all you have to do is sign in with Twitter. It's free!

Concept Map » Infrastructure Asset Management
Concept » Service Plan

For public sector (not-for-profit) organisations, service planning is the process of determining the services needed by a community (the organisations' customers). Service planning may include strategic planning for a community covering a period of 20 - 50 years, determining the services required to achieve the strategic community outcomes, engaging with the community to determine the optimum levels of service to suit available resources, determining how the services are to be provided and what measures are to be used to measure progress on achieving community outcomes. Service planning can assist organisations in many ways by answering the following questions:

  • where are we now?
  • where do we want to go?
  • how do we get there?
  • how do we know we are there?

Service plans are an essential tool in rational and co-ordinated decision making about levels and type of services where resources, funding, people and assets are used through clear links to long term financial planning. Good service plans:

  • provide a route map to outcomes prioritised by the community,
  • assist in identifying and managing risks in service delivery, and
  • ensure that community and customer needs are met. Service planning is important as its outcomes affect the community' s quality of life.

AIFMG 2009

Diagram print toggle size

Related concepts